3 months ago
Remote, IrelandMid Level
Responsibilities
- Support developers, teams, and companies building with LiveKit in commercial and community settings.
- Triage, file, and fix bugs and respond to customer support tickets.
- Write sample and production-quality code for customers.
- Update documentation and technical guides.
- Collaborate on community efforts involving technical issues.
- Meet with and follow up with customers to support their continued success on the platform.
- Partner with Sales, Business Development, and Partnerships teams on strategy and customer conversations.
Requirements
- Demonstrated ability to build, ship, and debug production software.
- Comfort working across unfamiliar codebases to diagnose and resolve customer issues.
- Strong written and verbal communication skills for technical and non-technical audiences.
- Ability to learn new programming languages quickly and prototype solutions.
- Customer-focused approach to solving both support tickets and underlying problems.
- Excellent spoken and written English.
- Experience in a similar role, working with developer communities, contributing to open source, or building with LiveKit is preferred.
- Multilingual communication is a preferred qualification.
Benefits
- Competitive salary and equity package.
- Health, dental, and vision benefits.
- Flexible vacation policy.
- Opportunity to contribute to open source alongside experienced engineers.
Categories
Solutions Engineering
About LiveKit
LiveKit builds open-source frameworks and a managed cloud platform for real-time voice, video, and AI agents used by software teams. Developers use it to build, deploy, scale, and observe agents, with products that include agent hosting and ultra-low-latency communications APIs. Founded in 2021 and privately held, LiveKit lists customers such as OpenAI, xAI, Salesforce, Coursera, and Spotify.