5 months ago
Sydney, AustraliaMid Level / Senior
H1B Sponsor
Responsibilities
- Serve as a technical advisor and trusted consultant to enterprise prospects and customers
- Drive value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems
- Partner with Account Executives on solution discovery and qualification
- Architect generative AI experiences for customer end users
- Create customer-specific demonstrations using the Decagon platform
- Communicate technical concepts to diverse stakeholders
Requirements
- 4–6 years of customer-facing experience in a sales engineering or pre-sales role
- Ability to partner with Account Executives to discover and qualify high-ROI solutions
- Ability to create and architect generative AI experiences for customer end users
- Ability to develop custom demonstrations using the Decagon platform
- Ability to communicate complex technical concepts to C-level decision makers, business users, and engineering stakeholders
- Strong interpersonal and teamwork skills
- Functional understanding of go-to-market systems and workflows
- 2+ years of AI sales engineering experience preferred
- Experience in a high-growth startup environment preferred
Benefits
- Take-what-you-need vacation policy, with UK employees receiving 25 days of statutory leave
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan, such as a 401(k) or pension
- Parental leave
- Fertility and family-building benefits through Carrot
- Daily lunches and snacks in the office
- Full-time employee benefits may vary by location and applicable policies
- In-office work arrangement
Categories
Solutions Engineering
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.