4 days ago
Remote, United StatesStaff+
Base Salary
$106k - $223k/yr
Responsibilities
- Plan and deliver proactive and reactive customer support, including onsite presence when needed.
- Provide Azure solution assessments, education workshops, tailored guidance, and delivery management to improve solution health, performance, and availability.
- Identify and troubleshoot performance issues and work with Microsoft Support to expedite critical incident resolution.
- Collaborate with virtual account teams, support teams, product engineering, account teams, and other stakeholders to improve the customer experience.
- Manage customer goals and opportunities, articulate service offerings, and develop strategic customer relationships.
- Participate in on-call rotations for critical incidents and contribute to continuous process and delivery improvement.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field plus 4+ years of relevant experience, or equivalent experience.
- Preferred qualifications include a bachelor's degree plus 8+ years or a master's degree plus 6+ years of relevant experience, or equivalent experience.
- At least 4 years of customer-facing experience and 4 years of experience working on technical projects are preferred.
- Technical cloud certification, such as Azure, Amazon Web Services, Google, or security certification, is preferred.
- Subject matter expertise in SAP on Azure and one or more Azure IaaS areas—storage, networking, or compute—is preferred.
- Knowledge of high availability, disaster recovery, Azure PaaS, AVD, Identity, Azure Security offerings, systems management, network operations, software support, IT consulting, client/server technologies, networking, and Internet technologies is preferred.
- Ability to handle critical customer issues, lead projects, motivate others, manage shifting priorities, and communicate with technical and executive audiences is required.
- Applicants must meet Microsoft, customer, and government security screening requirements, including the Microsoft Cloud Background Check.
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.