2 months ago
Responsibilities
- Discover agency problems onsite and translate them into compliant, buildable solutions tied to mission outcomes.
- Design, configure, integrate, test, and ship AI agents, workflows, automations, integrations, data pipelines, and other tools on Axon’s platform.
- Deploy and optimize solutions across DEMS, Fusus, AI Era, Records, and related agency systems until adoption is established.
- Own customer outcomes across deployment, adoption, optimization, and ongoing success while measuring usage, workflow impact, and mission outcomes.
- Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Assess operational workflows, define success metrics and baselines, lead QBRs and mission reviews, and support strategic planning.
- Capture customer insights and reusable implementation patterns to influence Product and Engineering roadmaps.
- Identify expansion opportunities based on demonstrated impact and partner with Sales on account strategy.
- Maintain consistent onsite engagement of approximately 3–4 days per week with agency stakeholders.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping production-ready automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
- Ability to configure products, write integration logic, and own hands-on builds through production delivery.
- Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to operate with full ownership in ambiguous, fast-changing environments and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Former law enforcement or military experience is preferred but not required.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public-safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred.
Benefits
- Competitive salary and a 401(k) with employer match.
- Discretionary paid time off.
- Paid parental leave for all employees.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work in Tampa and Hillsborough County with approximately 3–4 days per week onsite.
Categories
Forward DeployedSolutions Engineering
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.