5 hours ago
Responsibilities
- Discover agency problems onsite and translate them into compliant, buildable solutions tied to mission outcomes.
- Design, configure, integrate, test, and ship AI agents, workflows, automations, integrations, data pipelines, and other tools on Axon’s platform.
- Deploy and optimize solutions across DEMS, Fusus, AI Era, Records, and related agency systems until adoption is established.
- Own customer outcomes across deployment, adoption, optimization, and ongoing success while measuring usage, workflow impact, and mission outcomes.
- Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Assess operational workflows, define success metrics and baselines, lead QBRs and mission reviews, and support strategic planning.
- Capture customer insights and reusable implementation patterns to influence Product and Engineering roadmaps.
- Identify expansion opportunities based on demonstrated impact and partner with Sales on account strategy.
- Maintain consistent onsite engagement of approximately 3–4 days per week with agency stakeholders.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping production-ready automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
- Ability to configure products, write integration logic, and own hands-on builds through production delivery.
- Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to operate with full ownership in ambiguous, fast-changing environments and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Former law enforcement or military experience is preferred but not required.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public-safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred.
Benefits
- Competitive salary and a 401(k) with employer match.
- Discretionary paid time off.
- Paid parental leave for all employees.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work in Tampa and Hillsborough County with approximately 3–4 days per week onsite.