6 hours ago
Chennai, IndiaSenior
Responsibilities
- Work directly with customers for approximately 80% of the role.
- Develop and deploy AI agents, integrations, and automations connecting DevRev with customer technology stacks and workflows.
- Build Knowledge Graph capabilities and integrate SaaS and non-SaaS systems through APIs, webhooks, and real-time communication architectures.
- Apply prompt engineering, semantic search optimization, and generative AI techniques to improve agent performance.
- Write SQL queries, analyze data, and build dashboards that support customer decision-making.
- Create proofs of concept, conduct live technical demonstrations, and iterate based on customer and stakeholder feedback.
- Collaborate with customers, engineering, product, customer success, support, and revenue teams.
- Guide customers through code repository integrations, workflows, and advanced configurations.
- Implement logging, error surfacing, and telemetry to support debugging and issue resolution.
- Travel up to 80% for onsite implementations, technical workshops, and customer engagements.
Requirements
- At least 5 years of experience in software development, systems integration, or platform engineering.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
- Strong proficiency in TypeScript, JavaScript, Python, data structures, and algorithms; Go is a nice-to-have.
- Familiarity with large language models, prompt engineering, retrieval-augmented generation, function calling, and evaluation development for agentic AI solutions.
- Deep experience with data synchronization, API integration patterns, REST, GraphQL, webhooks, and event-driven or publish-subscribe architectures.
- Hands-on experience deploying on serverless and edge platforms, including AWS Lambda and Google Cloud Functions.
- Experience with data mapping, schema alignment, heterogeneous systems, data modeling, graph data structures, and observability.
- Familiarity with Model Context Programming for adaptive, context-aware integrations.
- Strong problem-solving, documentation, written communication, and verbal communication skills.
- Shortlisted candidates must complete background verification successfully.
Benefits
- Chennai-based role with willingness to travel up to 80% for onsite implementations, workshops, and customer engagements.
- Employment is subject to successful completion of background verification.
- DevRev is an equal opportunity employer.
Tech Stack
Categories
Forward Deployed
About DevRev
DevRev builds Computer, an AI platform for enterprise search, employee service/help desk, and customer support that connects to a company’s existing tools and data. It sells cloud software and APIs to enterprises on a subscription basis, supporting use cases from knowledge retrieval to automated ticket resolution. Founded in 2020 and headquartered in Palo Alto, the company was started by former Nutanix leaders Dheeraj Pandey and Manoj Agarwal and remains privately held.