Responsibilities
- Design, develop, configure, customize, and implement scalable ServiceNow solutions based on business and technical requirements.
- Develop and maintain ServiceNow forms, lists, UI Pages, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, Flow Designer configurations, Catalog Items, and Notifications.
- Develop, maintain, and optimize server-side and client-side scripting using JavaScript, Glide API, GlideRecord, and ServiceNow scripting frameworks.
- Perform data migration, transformation, validation, cleanup, reconciliation, and ongoing platform data maintenance.
- Query, retrieve, and manipulate platform data using scalable data access methods.
- Conduct unit, system, and integration testing and support user acceptance testing.
- Provide production support, resolve defects, tune performance, and continuously improve ServiceNow implementations.
- Create technical designs, configuration guides, support documentation, and deployment procedures.
- Create, refine, estimate, and execute user stories and technical tasks while participating in Agile ceremonies.
- Follow ServiceNow coding standards, security policies, governance guidelines, best practices, and platform architecture principles.
- Partner with cross-functional teams on platform optimization, process improvement, automation, and operational excellence.
- Stay current with ServiceNow releases, platform capabilities, and industry best practices.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- At least three years of hands-on ServiceNow development and implementation experience.
- Strong expertise in ServiceNow platform development, configuration, customization, architecture, and application lifecycle practices.
- Proficiency with JavaScript, Glide API, GlideRecord, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer, and related ServiceNow development technologies.
- Experience designing and developing REST and SOAP APIs and integrating ServiceNow with enterprise and third-party applications.
- Hands-on experience with ServiceNow data management, scripting, and platform administration.
- Experience with testing, troubleshooting, defect resolution, performance optimization, and complex technical issue resolution.
- Experience working in Agile/Scrum development environments.
- Strong communication, analytical, problem-solving, prioritization, and cross-functional collaboration skills.
- Knowledge of ServiceNow governance, security best practices, performance optimization, enterprise integrations, and API-driven architectures is preferred.
- Familiarity with DevOps, CI/CD pipelines, and source control tools is preferred.
- Required ServiceNow Certified System Administrator certification.
Benefits
- Hybrid work arrangement is indicated by the posting.
Tech Stack
Categories
About ZoomInfo
ZoomInfo (NASDAQ: GTM) is the go-to-market platform that helps businesses find, acquire and grow their customers. ZoomInfo delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use our data and platform to increase efficiency, align sales and marketing teams, and consolidate technology stacks. We are a recognized leader in data privacy, with industry-leading GDPR and CCPA compliance and numerous data security and privacy certifications. For more information about how ZoomInfo helps customers unlock insights, engage customers, and win faster visit: www.zoominfo.com Specialties: GTM platform, GTM strategy, sales intelligence, conversation intelligence, marketing intelligence, sales engagement, contact data, intent data, lead generation, improved prospecting, business information, business contacts, account-based marketing (ABM), data accuracy, database hygiene, and data orchestration.