Solution Architect
ServiceNow6 days ago
Responsibilities
- Partner with customer business and technical teams to understand requirements and develop implementation strategies.
- Lead implementation deliverables and ensure successful integration and platform functionality throughout the customer lifecycle.
- Refine technical and business processes so the WDF offering aligns with customer data infrastructure.
- Develop practical solutions, code scripts, manipulate data, and perform technical implementation and customization tasks.
- Build integrated software using the REST API and support platform functionality for customer use cases.
- Create technical documentation and support materials for customers.
- Scope, write, and present statements of work with the department leader.
- Communicate technical concepts and platform capabilities to audiences with varying technical expertise, including enterprise executives.
- Travel within the United States approximately 25%.
Requirements
- 5+ years of experience in a purely technical or technical customer-facing role, including 3+ years as a Solutions Architect, Solutions Consultant, or Solutions Engineer.
- Background in data governance, data catalogs, ontologies, business intelligence, engineering, or another technical field.
- Deep understanding of SaaS, cloud architecture, and platform mechanics.
- Proficiency in SQL, including the ability to write and execute queries.
- Experience with REST APIs and building integrated software.
- Experience applying or critically evaluating AI in work processes, decision-making, or problem-solving.
- Strong consultative problem-solving, prioritization, communication, and interpersonal skills.
- Ability to manage multiple customer projects, assess criticality, meet deadlines, and work effectively with diverse customers and teams.
- Ability and willingness to engage hands-on in coding, system integration, and customization using the REST API.
- Curiosity and willingness to learn, experiment, and improve processes.
Benefits
- Regular employee position with a flexible or remote work persona.
- Approximately 25% travel within the United States.
- ServiceNow provides an accessible and inclusive application process with reasonable accommodations available.
Tech Stack
Categories
Solutions Engineering
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.