Principal Platform Architect
ServiceNow14 hours ago
Mumbai, IndiaStaff+
Responsibilities
- Define and maintain platform vision and strategy aligned with enterprise IT and business objectives.
- Provide architectural guidance to ensure designs follow platform standards and leading practices.
- Develop governance frameworks covering instance strategy, integrations, and data models.
- Facilitate platform governance forums across partners and teams.
- Anticipate and mitigate scalability, performance, and technical-debt risks.
- Influence leading-practice adoption across customer, partner, and ServiceNow teams.
- Provide structured feedback to ServiceNow product and engineering teams.
- Engage executive stakeholders to influence platform direction and business outcomes.
Requirements
- 10+ years of experience in enterprise architecture, solution strategy, and program leadership.
- Experience integrating or critically evaluating AI in work processes, decision-making, or problem-solving.
- Proven experience engaging executive-level stakeholders to influence platform direction and business outcomes.
- Track record defining multi-workflow, enterprise-scale architectures and governance models.
- Ability to operate as a program-level architect and guide multiple teams and partners toward a unified vision.
- Expertise in platform strategy, integration patterns, and complex delivery governance.
- ServiceNow Certified Master Architect and other architecture or governance framework certifications are highly desirable.
Benefits
- Flexible work persona; the position is a regular employee role in the APAC region.
- Travel of up to 50% annually may be expected.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.