Forward Deployed Engineer, Professional Services
CloudflareResponsibilities
- Embed within customer technical teams and operate according to their tools, processes, and change-management frameworks.
- Design, configure, implement, and optimize Cloudflare solutions in customer environments.
- Build prototypes, develop automation scripts, and troubleshoot issues in real time.
- Provide architectural guidance, roadmap alignment, and best-practice recommendations.
- Produce solution designs, HLDs, LLDs, databuilds, procedures, test plans, deployment plans, migration plans, as-builts, and other delivery artifacts.
- Lead technical workshops, knowledge-transfer sessions, product-launch preparation, traffic-event preparation, security drills, and quarterly business reviews.
- Document decisions, runbooks, and configurations in customer collaborative workspaces.
- Represent customer needs within Cloudflare by surfacing product gaps, feature requests, and escalations to Engineering, Support, and Product.
- Partner with Account Executives, Solutions Engineers, Customer Success Managers, delivery leaders, and other stakeholders on account strategy and expansion opportunities.
- Mentor junior team members and contribute to service methodologies, best practices, and reusable assets.
Requirements
- 15+ years of experience in a customer-facing technical role.
- Recognized expertise leading complex, enterprise-scale engagements in applications, networking, Zero Trust/SASE, or leadership and mentorship.
- Expert understanding of the OSI model, TCP/IP, TLS, DNS, and HTTP.
- Ability to implement, configure, and troubleshoot complex technical solutions.
- Experience with infrastructure-as-code tools such as Terraform and scripting languages such as Python, JavaScript, or Bash is highly desirable.
- Ability to manage competing priorities, meet deadlines, scope and estimate complex engagements, and deliver in ambiguous environments.
- Exceptional written and verbal communication skills, including the ability to communicate with technical and executive audiences.
- Experience working with enterprise customers in APJC, ideally Korea, including knowledge of regional compliance, business culture, and technical ecosystems.
- Preferred experience in regulated industries or complex legacy migrations.
- Preferred CISSP, CCIE, AWS, GCP, Azure, or equivalent certifications.
- Familiarity with Agile methodologies, enterprise change-management processes, and Cloudflare’s product suite and edge-network ecosystem.
Benefits
- Available in Singapore
- Applicants progressing to the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub
- Equal opportunity employer with reasonable accommodations available
Tech Stack
Categories
About Cloudflare
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business. Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.