Lead Forward Deployed Engineer, Italian Speaking
Salesforce17 hours ago
Milan, ItalyStaff+
Responsibilities
- Own the end-to-end architecture, build, deployment, and production handoff of agentic AI solutions for strategic enterprise customers.
- Design Agentforce systems involving agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and enterprise integration patterns.
- Own data modeling, processing pipelines, and data readiness across Salesforce Data 360, Snowflake, Databricks, and customer platforms.
- Resolve complex data integration, model deployment, orchestration, and performance issues.
- Build agent performance dashboards and customer KPI reporting to monitor deployment health and outcomes.
- Develop proofs of concept, MVPs, reusable assets, internal frameworks, and deployment playbooks.
- Mentor engineers through code reviews, pair sessions, and shared implementation work.
- Provide technical leadership on strategically critical or at-risk deployments.
- Communicate customer and field insights to Product and Engineering to influence the Agentforce roadmap.
- Partner with Deployment Strategists to translate customer challenges into deployable agentic AI solutions.
Requirements
- 6+ years of software engineering or technical delivery experience with end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
- A degree in Computer Science or a related field.
- Expertise in at least one of Python, JavaScript/TypeScript, Java, or Apex, with familiarity with the others.
- Production experience integrating LLMs, using frameworks such as LangChain or LlamaIndex, and applying prompt engineering and responsible AI practices.
- Deep experience in data modeling, processing, and analytics, including platforms such as Salesforce Data 360, Snowflake, or Databricks.
- Deep Salesforce platform expertise, including Agentforce, Apex, LWC, Flows, and Salesforce APIs.
- Experience mentoring technical talent and creating reusable frameworks, playbooks, or internal tooling.
- Clear communication with engineering peers, customer architects, and executive stakeholders.
- Business-level proficiency in Italian and English.
- Willingness to travel approximately 25% of the time and work embedded with customer engineers.
- Preferred Salesforce certifications include Administrator, Platform Developer I/II, Agentforce Specialist, and System Architect.
- Familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks is preferred.
- Experience architecting multi-cloud, multi-system enterprise AI solutions for Global 500 customers is preferred.
- Open-source contributions, published technical writing, or conference presentations are preferred.
Benefits
- Base salary range of EUR 70,425 to EUR 94,200 annually, plus potential incentive compensation tailored by grade level.
- Salesforce benefits and resources intended to support balance and well-being.
- Approximately 25% travel is expected, with customer-embedded work.
Tech Stack
Categories
Forward Deployed
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.