5 months ago
Base Salary
$135k - $185k/yr
Responsibilities
- Own technical implementation end-to-end across enterprise accounts, from presales discovery through configuration, testing, and go-live.
- Partner with Engagement Managers and Customer Success Managers on complex, multi-stakeholder customer engagements.
- Lead technical discovery, map customer workflows, identify configuration requirements, and create implementation plans.
- Configure and activate EliseAI’s platform for customers’ operational needs across housing verticals.
- Present tailored best-practice recommendations and advocate for configurations that drive adoption and outcomes.
- Develop expertise across customer segments and serve as a trusted technical advisor.
- Synthesize implementation learnings into actionable feedback for Product and Engineering.
- Create playbooks, configuration templates, and onboarding frameworks for the broader team.
- Identify and resolve customer deployment risks before they escalate.
Requirements
- At least 3 years of experience in solutions engineering, implementation engineering, technical account management, or a closely related technical presales/post-sales role.
- Proven experience owning technical implementations for enterprise-grade customers, ideally in a SaaS or AI/ML-driven product environment.
- Comfort with APIs, system integrations, data flows, and configuration-heavy platforms.
- SQL proficiency and familiarity with BI tools such as Looker or Tableau are a plus.
- Strong communication, relationship-building, consulting, organization, and cross-functional collaboration skills.
- Willingness to work on-site at the office 4–5 days per week.
Benefits
- Equity in the company
- Medical, dental, and vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness and home services stipend
- Fully stocked kitchen with all meals covered in the office
- Unlimited vacation and paid holidays
- Relocation packages covered
- On-site work at the office 4–5 days per week
Tech Stack
Categories
Solutions Engineering
About EliseAI
EliseAI builds a conversational AI platform that automates customer interactions and back‑office workflows for housing and healthcare organizations. Its SaaS products handle leasing inquiries, resident communications, scheduling, and patient access, integrating with property‑management and clinical systems. Founded in 2017 and headquartered in New York, the privately held company sells to property operators and healthcare providers looking to reduce manual work and improve response times.