about 4 hours ago
Base Salary
$144k - $207k/yr
Responsibilities
- Engage with customers’ technical architects and business stakeholders to provide technical solutions and product training.
- Link business processes with product technical solutions.
- Execute delivery methodology to drive projects to completion on time and on budget.
- Troubleshoot key customer implementation issues and drive successful resolution.
- Prototype and catalog new solutions to fit business pain points.
- Consult on architecture, indexing, searching, and UI best practices.
- Expand relationship and product usage within the enterprise segment.
- Engage in customer calls and on-site visits to inform product roadmaps.
- Aid in the development of detailed action plans and recommendations.
- Partner with internal roles to understand project goals and deliverables.
- Create reusable solutions content and tooling.
- Build out tooling to help scale customer engagement.
- Advocate for customers' technical needs to evolve the product ecosystem.
- Work with Engineering to track and resolve feature requests and bugs.
- Meet with Product to stay informed on changes to the Algolia ecosystem.
Requirements
- 5+ years experience in a customer-facing, deeply technical, and consultative role.
- Experience working with ecommerce or search technologies.
- Polished consulting skills and keen awareness of sensitive client topics.
- Proficient in Javascript/HTML/CSS for front-end development.
- Proficient in a backend framework (e.g., Node, Rails, Django).
- Ability to establish credibility with Senior Executives and team members.
- Excellent analytical and problem-solving skills.
- Ability to prioritize tasks effectively with attention to detail.
- Ability to communicate effectively to both technology and business communities.
- Consistent history of business-building successes and passion for results.
Benefits
- Flexible workplace model allowing remote or hybrid work options.
- Global presence with offices in major cities.
- Emphasis on individual impact and contribution over physical location.