Technical Architect - Salesforce Field Service
InformaticaResponsibilities
- Collaborate with client stakeholders to define requirements, deliverables, and expectations.
- Design and integrate scalable predictive and generative AI solutions within custom Salesforce environments.
- Lead technical design sessions and document solutions aligned with client business objectives.
- Identify gaps between current and desired states and evaluate architectural assumptions and system edge cases.
- Use AI tools, developer assistants, and agentic evaluation frameworks to accelerate project implementation.
- Translate business requirements into well-architected Salesforce solutions.
- Provide technical oversight and governance for Salesforce projects.
- Define and enforce coding standards and lead code reviews.
- Manage technical delivery of custom development, integrations, and data migration.
- Debug project issues through detailed technical analysis.
- Participate in discovery, technical deep dives, and proof-of-concept development for prospects.
- Liaise with Salesforce product teams to support client implementations.
- Maintain target billable utilization and travel to client sites as required.
Requirements
- Degree or equivalent proven experience.
- 9–14 years of CRM experience, including at least 6 years on the Salesforce platform.
- Expert-level understanding of end-to-end Field Service implementation.
- Knowledge of Salesforce Sales, Service, Marketing, and Community Clouds.
- Ability to design scalable, performance-driven systems architectures.
- Knowledge of design patterns, large-data-volume limitations, data sharing, and visibility considerations.
- Familiarity with SAML, SSO, OAuth, ETL, CPQ, marketing automation, reporting, and business-system integrations.
- Strong understanding of environment management, release management, code versioning, and deployment methodologies.
- Experience with Salesforce platform security capabilities including TLS and SSL.
- Expert experience defining system architecture landscapes, identifying gaps, and delivering comprehensive solutions.
- Strong background designing and developing large web-based systems or exposure to the complete software product lifecycle.
- Active Salesforce certifications or ability to obtain relevant certifications after hire.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- AI agents and Agentforce are positioned to help employees accelerate their impact.
- The role is expected to travel to client sites approximately 50–75% of the time.
- Salesforce provides reasonable accommodations during the application or recruiting process.
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com