2 months ago
Responsibilities
- Discover agency problems onsite and translate them into compliant, buildable solutions tied to mission outcomes.
- Design, configure, integrate, and ship AI agents, workflows, automations, integrations, data pipelines, and other tools on Axon’s platform.
- Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations, then drive hands-on adoption with users.
- Own customer outcomes across deployment, adoption, optimization, and ongoing success, including defining metrics and measuring operational impact.
- Troubleshoot onsite issues and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Assess operational workflows, lead mission reviews and strategic planning, and build relationships with agency leadership and command staff.
- Capture field intelligence, document reusable playbooks, influence product roadmaps, and identify expansion opportunities with Sales.
- Maintain a consistent onsite presence of approximately 3–4 days per week and support Sales-to-Post-Sales onboarding and handoff.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments, including configuration and integration logic.
- Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to take ownership in ambiguous, rapidly changing environments and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Former law enforcement or military experience is preferred but not required.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or large-scale operational transformation is preferred.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off and paid parental leave for all.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work with approximately 3–4 days per week at the agency location in Miami.
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.