5 hours ago
Responsibilities
- Discover agency problems onsite and translate them into compliant, buildable solutions tied to mission outcomes.
- Design, configure, integrate, and ship AI agents, workflows, automations, integrations, data pipelines, and other tools on Axon’s platform.
- Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations, then drive hands-on adoption with users.
- Own customer outcomes across deployment, adoption, optimization, and ongoing success, including defining metrics and measuring operational impact.
- Troubleshoot onsite issues and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Assess operational workflows, lead mission reviews and strategic planning, and build relationships with agency leadership and command staff.
- Capture field intelligence, document reusable playbooks, influence product roadmaps, and identify expansion opportunities with Sales.
- Maintain a consistent onsite presence of approximately 3–4 days per week and support Sales-to-Post-Sales onboarding and handoff.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments, including configuration and integration logic.
- Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to take ownership in ambiguous, rapidly changing environments and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Former law enforcement or military experience is preferred but not required.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or large-scale operational transformation is preferred.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off and paid parental leave for all.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work with approximately 3–4 days per week at the agency location in Miami.
Categories
Forward Deployed