Security Cross functional Success Architect
ServiceNow3 days ago
Base Salary
$172k - $301k/yr
Responsibilities
- Lead technical customer engagements across Armis and ServiceNow Security products to accelerate adoption and deliver measurable business outcomes.
- Provide architecture and best-practice guidance across ServiceNow product lines, including Security Products and Integrated Risk Management.
- Design and advise on Armis integrations with ServiceNow SecOps, CMDB, ITOM, Vulnerability Response, and OT Security.
- Assess customer implementations for performance, scalability, data quality, governance, and upgrade readiness.
- Lead discovery sessions, develop solution roadmaps, manage escalations, and identify implementation risks.
- Create reusable accelerators, technical playbooks, health checks, and enablement content to scale customer success.
- Collaborate with Product Management, Engineering, Sales, Professional Services, and Customer Success teams.
- Mentor technical teams, influence stakeholders, and communicate customer insights to product and engineering teams.
Requirements
- 8+ years of hands-on experience with the ServiceNow platform and deep expertise in at least two product areas.
- Proven experience designing and implementing enterprise-scale ServiceNow solutions.
- Enterprise architecture experience with authentication and identity systems, data modeling, REST/SOAP integrations, and security protocols.
- Professional services or consulting experience with the ability to influence technical strategy.
- Advanced proficiency in ServiceNow configuration, JavaScript scripting, Flow Designer, Integration Hub, REST/SOAP integrations, and MID Server architecture.
- Strong understanding of CMDB, CSDM, data governance, enterprise workflows, governance frameworks, compliance requirements, platform performance, scheduled jobs, and database behavior.
- ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, and ServiceNow Certified Implementation Specialist in at least two product areas are required.
- Preferred qualifications include ServiceNow CTA or CMA certification, Now Assist and generative AI experience, AI/ML platform experience, upgrade and release compatibility testing, and NPI or beta program experience.
- Strong communication, stakeholder management, mentorship, knowledge transfer, strategic thinking, and customer-centric solution design skills.
Benefits
- Base pay is listed at $171,900-$300,800, plus equity when applicable, variable or incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- The role has a flexible or remote work persona, subject to eligibility and assigned work location.
- This is a regular employee position in North America and Canada.
Tech Stack
JavaScriptSOAP
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.