9 days ago
Sydney, Australia or Melbourne, AustraliaMid Level
H1B Sponsor
Responsibilities
- Serve as the primary support and engineering contact for customers and drive resolution of complex, critical Azure issues.
- Handle escalations, conduct impact and root-cause analysis, and develop technical resolution and improvement plans.
- Perform customer environment health checks and advise on Azure solution design, configuration, deployment, and version updates.
- Use engineering tools, telemetry, and customer feedback to identify product defects, recurring issues, feature gaps, and service improvement opportunities.
- Communicate technical issues, active problems, progress, and next steps to customers and partners.
- Represent the customer voice within Azure and coordinate with engineering, product, program management, field, and support teams to prioritize improvements.
- Recommend troubleshooting-guide and content improvements and develop metrics to assess their effectiveness.
Requirements
- Bachelor’s degree in engineering, computer science, information technology, data analytics/science, artificial intelligence, or a related field, plus 2+ years of relevant experience, or equivalent experience.
- At least 4 years of IT experience supporting and troubleshooting enterprise-level, mission-critical applications and resolving complex issues across cross-functional organizations.
- At least 4 years of experience in an external customer- or client-facing role.
- At least 2 years of experience working with cloud computing technologies.
- Hands-on experience with one or more Azure and cloud technology areas, including compute, storage, networking, high availability, Azure Kubernetes Service, data platforms, big data, Azure PaaS, or related services.
- Experience with on-call responsibilities.
- Ability to meet Microsoft Cloud Background Check and applicable customer or government security screening requirements.
- Strong communication, customer advocacy, prioritization, ownership, troubleshooting, and technical explanation skills.
Tech Stack
Categories
Solutions Engineering
About Microsoft
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.