4 days ago
Responsibilities
- Develop scoping and implementation plans, perform feature gap analyses, and design tailored client solutions.
- Own technical client onboarding and implementation activities from requirements gathering through go-live.
- Work with product, engineering, support, and solutions teams to capture client feedback and inform feature requests and case studies.
- Troubleshoot technical and tax-related implementation issues and coordinate resolutions.
- Manage implementation timelines, deliverables, time to revenue, and go-live objectives.
- Design and troubleshoot integrations using APIs, JSON/XML payloads, webhooks, authentication mechanisms, and data mappings.
- Track post-sales and post-go-live metrics and engagement.
- Use modern AI tools to support research, analysis, documentation, troubleshooting, and implementation efficiency.
Requirements
- Professional experience with e-invoicing, electronic invoicing, digital tax, indirect tax technology, or related tax compliance solutions.
- Strong understanding of e-invoicing from business, regulatory, and technical perspectives.
- Experience with B2B SaaS implementations, preferably for enterprise customers and involving ERP, finance, billing, or tax technology integrations.
- Comfort working with APIs, JSON, XML, webhooks, cloud technologies, and system integrations.
- Ability to translate complex business, tax, and regulatory requirements into technical requirements and solution designs.
- Ability to navigate strategic discussions with technical and business stakeholders.
- Experience with ERP, billing, invoicing, accounting, or financial systems.
- Practical understanding of AI and modern AI tools for research, analysis, documentation, problem-solving, and productivity.
- Strong ownership and commitment to delivering high-quality customer outcomes.
Categories
Solutions Engineering
