2 months ago
Base Salary
$197k - $246k/yr
Responsibilities
- Build and ship end-to-end services, integrations, internal tooling, voice agents, and prompt-engineering solutions.
- Design, develop, and maintain production-scale integrations with customer systems such as point-of-sale, loyalty, payment gateways, and customer data platforms.
- Work regularly on site with customer technical and business teams as an embedded technical partner.
- Monitor, debug, and optimize production systems, including challenging audio environments.
- Collaborate with research and product teams to extend the platform and feed field learnings into product development.
- Test changes against live production data and measure accuracy, latency, and throughput.
- Support solution scoping, statements of work, expansion opportunities, product feedback, reusable solutions, automation, and documentation.
Requirements
- Bachelor’s or master’s degree in computer science, engineering, or a related field, or a record of building that demonstrates equivalent capability.
- Hands-on experience developing and deploying backend systems used in production through internships, co-ops, industry work, or projects shipped to live users.
- Experience with cloud-based infrastructure and API design.
- Ability to recognize problems proactively and care about the impact of delivered work.
- Strong relationship-building, meeting-awareness, initiative, and coachability for customer-facing work.
Benefits
- Regular customer travel and on-site work are required, at least once or twice per month and potentially up to 80% during some engagements.
- The role includes accelerated Forward-Deployed onboarding, senior-engineer work review, and a defined 30-, 60-, and 90-day ramp.
- Engineers are deployed to one dedicated strategic account at a time and grow within Applied Engineering’s Associate-to-Principal ladder.
Categories
Forward Deployed
About Deepgram
Deepgram builds Voice AI infrastructure for developers, offering speech-to-text, text-to-speech, and voice agent tooling through real-time APIs and deployable on-prem software. Privately held and founded in 2015, the company is headquartered in San Francisco. Customers such as Twilio, Cloudflare, and Jack in the Box use its models to power production voice features; products include Nova-3 STT, Aura TTS, and a Voice Agent API.