2 months ago
Remote, CanadaMid Level
H1B Sponsor
Responsibilities
- Design, configure, and deploy event-based and audience-based customer journeys in Adobe Journey Optimizer.
- Build multichannel customer experiences across email, push notifications, SMS, and other supported activation channels.
- Develop reusable templates, dynamic content blocks, personalization logic, message fragments, branching logic, wait steps, event triggers, and audience qualification rules.
- Design and maintain XDM schemas, field groups, identity structures, and data models for marketing use cases.
- Support customer data onboarding, ingestion, validation, activation, profile management, identity stitching, segmentation, and audience activation in Adobe Experience Platform and Real-Time CDP.
- Use SQL and platform reporting tools to validate data quality, investigate issues, analyze campaigns, and optimize journeys, audiences, A/B tests, and personalization.
- Collaborate with architects, marketers, consultants, data engineering teams, and clients on discovery, solution design, implementation planning, and delivery.
- Document technical designs, data structures, journey logic, deployment processes, and implementation best practices.
- Support campaign testing, QA, production deployments, troubleshooting, monitoring, and production support.
- Ensure solutions follow data governance, privacy, consent management, regulatory, performance, and scalability requirements.
Requirements
- At least three years of experience in marketing automation, CRM technology, or customer engagement platforms.
- At least two years of hands-on experience with Adobe Journey Optimizer.
- Experience with Adobe Experience Platform and/or Adobe Real-Time CDP.
- Strong understanding of customer journey orchestration, lifecycle marketing, audience segmentation, and activation workflows.
- Knowledge of XDM, identity management, customer profiles, data ingestion, customer data architecture, and end-to-end marketing activation flows.
- Experience developing email templates and marketing communications with HTML and CSS.
- Strong SQL skills for data validation, troubleshooting, and audience analysis.
- Experience working in Agile delivery environments and supporting technical implementation, QA, troubleshooting, and production support.
- Professional proficiency in English; Québec-based candidates must collaborate in English with teams across the Americas and Europe.
- Preferred: Adobe Campaign experience; Adobe certifications in Adobe Journey Optimizer, Adobe Experience Platform, or Real-Time CDP; Customer Journey Analytics experience; Adobe Target, Adobe Analytics, or Adobe Experience Manager experience; API and integration familiarity; consent management and data governance knowledge; enterprise B2C, B2B, or B2B2C engagement program experience.
Benefits
- Full-time position based in Canada, accepting applicants from Ontario and Québec.
- Comprehensive insurance plan with Gold, Silver, or Bronze coverage options and short- and long-term disability coverage, effective after three months.
- Virtual healthcare through Dialogue via Sun Life, an Employee and Family Assistance Program, and mental health support.
- $500 Personal Spending Account for eligible healthcare, fitness, transit, office supply, or RRSP expenses.
- RRSP matching through a Deferred Profit Sharing Plan up to 4%; DPSP contributions begin after three months and vest after 24 months.
- Flexible vacation, including five days during the probation period and prorated vacation for the remainder of the year.
- $30 monthly Personal Technology Reimbursement offered from day one.
- Winter holiday closure and flexible scheduling, including sunny Friday afternoons when weekly hours are completed.
- English fluency is required for Québec-based candidates collaborating with teams across the Americas and Europe.
Tech Stack
Categories
Solutions Engineering
About Valtech
Valtech is the experience innovation company. We orchestrate AI around the experience to unlock trapped enterprise value. In a world where ‘the best’ race toward ‘best practices’, we help enterprises break through and leap ahead, combining data, AI, creativity and technology to achieve true experience innovation. Solutions designed to achieve the exceptional: Experience elevation Commerce acceleration Enterprise transformation Data & AI evolution Marketing creativity & performance We work with global enterprises across retail, financial services, manufacturing and distribution, mobility, health, luxury and travel, serving clients who need a consolidated partner, not another vendor. Led by Olivier Padiou, CEO, Valtech is a network of 6,000+ people in 80+ offices across 25+ countries, including the US, UK, France, Germany, India, Canada, Brazil and Singapore. We exist to create a better way to experience the world.