1 day ago
Pune, IndiaSenior
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI.
- Organize deployment of AI workflows and architectures across diverse AI and technology platforms.
- Facilitate solution design and integration across enterprise technology ecosystems.
- Troubleshoot and resolve incidents across multiple components of critical business systems.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Support incident management and service request fulfillment processes.
- Document solutions and share knowledge with team members.
- Communicate with stakeholders to understand needs and provide updates on issue resolution.
- Contribute to application-support best practices and team solutions.
Requirements
- At least 5 years of professional experience.
- At least 3 years of experience with ServiceNow IT Service Management.
- Proficiency in ServiceNow IT Service Management.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment.
- Familiarity with the ITIL framework and service management practices.
- Strong analytical and problem-solving skills.
- Ability to collaborate effectively with diverse stakeholders.
- 15 years of full-time education required.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.