Senior Staff Reliability Engineer
ServiceNow5 hours ago
Base Salary
$191k - $334k/yr
Responsibilities
- Design, build, and operate cloud-native platforms for software validation, release validation, production readiness, and developer productivity.
- Build automated test pipelines, observability, reliability signals, deployment intelligence, quality gates, and release automation.
- Develop reusable frameworks, self-service environments, test data management, mock services, and developer productivity tooling.
- Design and enhance Kubernetes-based platforms supporting scalable test infrastructure, cloud-native workloads, and engineering self-service.
- Implement automated validation for failures, deployments, policies, security checks, resilience, and operational health.
- Solve complex platform, infrastructure, and networking problems through software engineering, systems design, and automation.
- Partner with engineering teams, participate in architecture reviews, and influence scalable automation-first solutions.
- Mentor engineers through technical guidance, code reviews, and knowledge sharing.
Requirements
- At least 12 years of relevant experience with a bachelor's degree, 8 years with a master's degree, 5 years with a PhD, or equivalent experience.
- Hands-on Kubernetes experience covering cluster operations, networking, storage, security, autoscaling, and multi-cluster environments.
- Experience building and operating highly available cloud-native platforms and integrating Kubernetes with deployment workflows and automated test pipelines.
- Experience with developer productivity automation, progressive delivery, canary deployments, feature flags, automated rollback, and deployment verification.
- Experience with chaos engineering, resilience testing, disaster recovery, reliability validation, observability, monitoring, SLI/SLOs, incident management, and distributed systems operations.
- Strong software engineering experience designing, developing, testing, and debugging applications with Python, Go, Java, or Ruby.
- Preferred experience with GitOps, CI/CD automation, enterprise test automation, test orchestration, service virtualization, contract testing, synthetic testing, and developer self-service platforms.
- Preferred experience with infrastructure as code, configuration management, Kubernetes ecosystem tools, observability platforms, and AWS, Azure, or Google Cloud Kubernetes services.
- Experience critically thinking about or integrating AI into work processes, decision-making, problem-solving, testing, release risk analysis, incident diagnostics, or operational automation.
Benefits
- Base pay is listed as $190,900-$334,100, plus equity when applicable, variable or incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- The position is a regular employee role with a flexible or remote work persona in North America and Canada.
Tech Stack
Categories
DevOpsSite Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.