Base Salary
$117k - $175k/yr
Responsibilities
- Research GTM stakeholders and workflows from pre-sales through post-sales, then prioritize problems based on impact, feasibility, dependencies, and stakeholders.
- Build and refine AI agents for a defined revenue-lifecycle area, contributing to system architecture, retrieval logic, and output calibration.
- Remain embedded in pipeline reviews, deal cycles, QBRs, renewal planning, and account strategy sessions.
- Own system reliability and quality by monitoring adoption, diagnosing output failures, and continuously tuning shipped systems.
- Validate field signals, structure deal and customer patterns, and improve the shared knowledge hub and agent outputs.
- Identify reusable patterns and scale successful systems across account scenarios, customer segments, and deal stages.
- Partner with Growth Engineering, PMM, Solutions Consulting, Pricing, Customer Success, and leadership to drive adoption.
- Help define the operating playbook for the emerging Applied AI function.
Requirements
- At least 6 years of professional experience in a GTM role directly involved in the commercial motion at a B2B SaaS company.
- Hands-on experience building AI-powered tools, agents, automations, or workflows that changed real work processes.
- Technical fluency in integration architecture, agent-output evaluation, prompt design, retrieval logic, and data workflows, including tools such as Python and APIs.
- Strong understanding of enterprise sales workflows, deal stages, and the operating realities of AEs, SCs, BDRs, sales leadership, CS, and business value teams.
- Strong field credibility and experience engaging with executive-level customers.
- Track record of taking solutions from problem identification through field adoption and ongoing refinement.
- Ability to balance multiple workstreams involving field engagement, system building, and continuous improvement.
- Highly autonomous and comfortable operating as a senior individual contributor.
- Preferred experience in Product Management or a related product-oriented role.
- Preferred experience in Solutions Consulting, Solutions Engineering, or enterprise SaaS field architecture.
- Proficiency with AI development tools and platforms such as Claude, Claude Code, Cursor, custom agent frameworks, API integrations, and workflow automation tools.
- Familiarity with enterprise SaaS technologies such as Salesforce, Gong, Slack, and Snowflake.
- Experience scaling internal tools or systems beyond an immediate team.
- Analytical ability to evaluate deal data, diagnose output failures, and build data-driven recommendation systems.
Benefits
- Hybrid work arrangement.
- Competitive compensation that may include equity and restricted stock units.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability benefits.
- Fertility benefits and equal paid parental leave.
- Professional development, formal career pathing, learning platforms, and a yearly learning stipend.
- Curated in-office employee experience and collaborative workplace culture.
- Volunteer Week, donation matching, and Employee Resource Groups.
Tech Stack
Categories
About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News & World Report Best Companies to Work For, 2024 Best Small & Medium Workplaces in Europe by Great Place to Work®, 2024 Fortune Best Workplaces for Women™ by Great Place to Work® and was named a Leader by Gartner® in the 2024 Magic Quadrant™ for Multichannel Marketing Hubs and a Strong Performer in The Forrester Wave™: Email Marketing Service Providers, Q3 2024. Braze is headquartered in New York with 15 offices across AMER, LATAM, EMEA, and APAC. Learn more at braze.com.