7 months ago
Base Salary
$100k - $160k/yr
Responsibilities
- Respond to automated alerts and customer-reported issues and resolve production incidents.
- Triage and diagnose distributed-system failures, prioritizing permanent fixes over workarounds.
- Build and maintain incident response playbooks and postmortem processes.
- Coordinate with customer success managers and key account stakeholders during incidents.
- Design and instrument telemetry, logging, and alerting across the serverless AWS stack.
- Build dashboards and health metrics that identify issues before customers are affected.
- Identify recurring failure patterns and implement systemic fixes in the codebase.
- Reduce operational toil through automation and improve product resilience.
- Partner with engineers on feature launches to assess reliability risks before release.
- Make data-driven recommendations about investments in system stability.
Requirements
- At least 2 years of software engineering experience, including meaningful time in reliability, platform, or production-facing roles.
- Strong debugging skills and the ability to trace failures across distributed systems using logs, traces, and metrics.
- Hands-on experience with AWS, including Lambda, SQS, RDS, and CloudWatch or equivalent tools.
- Ability to read and write Go, TypeScript, or similar backend languages.
- Experience building or improving observability infrastructure such as alerting, dashboards, and telemetry.
- High ownership, including closing the loop, writing postmortems, and shipping fixes.
- Experience in legaltech, fintech, healthtech, or another high-sensitivity, always-on environment is a strong plus.
Benefits
- Competitive equity component is included in the package.
- Comprehensive health, dental, and vision insurance.
- Meals are provided in the office.
- Regular team events and additional benefits are offered.
Tech Stack
Categories
Site Reliability
About PointOne
PointOne builds AI-based revenue infrastructure for law firms, offering automatic time capture, compliant time entries, intelligent pre-bill review, OCG compliance, and pricing insights. Delivered as a SaaS platform, it automates timekeeping and billing workflows for legal teams. Founded in 2023 and headquartered in New York, it is venture-backed (Y Combinator, Bessemer, 8VC, General Catalyst) and is used by 150+ firms.