1 day ago
London, United KingdomMid Level
Responsibilities
- Lead technical discovery to identify and address customer needs.
- Deliver pre-sales presentations and technical sessions that communicate Fin’s value.
- Design and lead tailored proof-of-concepts showcasing Fin’s capabilities.
- Serve as the primary resource for RFPs and customer security questions, escalating complex issues when needed.
- Collaborate with Product and Engineering to communicate customer feedback and influence product planning.
- Improve Solutions Engineering processes and contribute to a best-in-class playbook.
- Support customer success by building trust and proactively addressing challenges.
Requirements
- At least 4 years of experience in a technical pre-sales role managing C-level technical and business relationships.
- Strong technical acumen and experience conducting technical discovery and value presentations.
- Ability to independently solve problems and communicate value propositions throughout the sales cycle.
- Experience translating complex business challenges into tailored solutions for technical and non-technical audiences.
- Experience working with Product and Engineering teams to communicate feedback and influence product direction.
- Familiarity with proof-of-concepts, RFPs, and complex security questions.
- Strong communication, interpersonal, collaboration, time-management, empathy, and curiosity skills.
- Willingness and ability to travel occasionally.
Benefits
- Hybrid work policy with at least three days per week in the office and flexibility to work from home.
- Benefits and resources supporting health and wellbeing, family, time away from work, and financial future.
- Potential eligibility for incentive compensation, equity, and benefits depending on role and location.
Categories
Solutions Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.