Presales Solutions Architect - Observability
SHI International Corp.1 day ago
Remote, United StatesSenior
Base Salary
$180k - $250k/yr
Responsibilities
- Lead technical discovery sessions assessing clients’ observability maturity, tooling, data volumes, and incident response workflows.
- Design and present observability architectures covering instrumentation, OpenTelemetry, telemetry pipelines, data tiering, alerting, SLOs, dashboards, and integrations.
- Deliver product demonstrations, proofs of concept, and technical presentations for full-stack observability solutions.
- Create reference architectures, battle cards, competitive analyses, technical briefs, and vendor evaluation frameworks.
- Evaluate observability vendors and recommend partner adoption, platform consolidation, and legacy monitoring tool retirement.
- Conduct enablement sessions for engineering and sales teams on observability technologies, product updates, and modernization practices.
- Identify presales opportunities, optimize service offerings, and contribute to observability practice growth.
- Maintain client and partner relationships through briefings, demonstrations, and knowledge transfer.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent work experience.
- At least 6 years of experience in observability, monitoring, site reliability engineering, systems engineering, application operations, or infrastructure architecture with hands-on monitoring and telemetry design and implementation.
- Experience in presales, solutions architecture, or technical consulting in observability, infrastructure, or application operations.
- Strong understanding of end-to-end observability design, telemetry management, tool consolidation, migration planning, SLO-based operating models, and continuous improvement.
- Expertise in enterprise systems, integration platforms, data layers, security, data privacy, and compliance.
- Experience presenting observability, monitoring, or operations topics to customers, internal teams, or professional groups.
- Experience with automation, infrastructure-as-code, CI/CD pipelines, Python, Go, Terraform, and Ansible.
- Preferred certifications include observability platform, APM or full-stack monitoring, cloud architect or engineer, DevOps, Kubernetes, OpenTelemetry, or ITIL certifications.
Benefits
- Remote position with a home-office setup determined by SHI management.
- Benefits may include medical, vision, dental, 401K, and flexible spending.
- Continuous professional growth and leadership opportunities.
- World-class facilities and technology support.
Tech Stack
Categories
Solutions Engineering
About SHI International Corp.
SHI International is a privately held IT solutions provider and reseller that supplies software licensing, hardware, cloud, security, and managed services to enterprises, governments, and education customers. Founded in 1989 and headquartered in Somerset, New Jersey, SHI operates globally with in-house integration and device configuration centers plus procurement and asset management services. It is the largest minority- and woman-owned business enterprise in the United States.