3 months ago
London, United KingdomMid Level
Responsibilities
- Lead technical validation for mid-market IT and service team opportunities from discovery through proof, demonstration, and close.
- Map customer IT and service management workflows to Asana Service Management.
- Translate customer pain points into solution designs and business value narratives.
- Conduct technical discovery sessions, whiteboard conversations, workshops, and tailored product demonstrations.
- Advise customers on solution architecture, integrations, administration considerations, and deployment approach.
- Partner with Account Executives, Customer Success Managers, Product, Product Marketing, and Solutions Engineering teams on customer and expansion opportunities.
- Build repeatable demo assets, solution patterns, technical collateral, feedback loops, and technical enablement.
- Share customer feedback, objections, and product gaps with Product, Product Marketing, and Sales leadership to inform roadmap and go-to-market strategy.
Requirements
- At least 3 years of experience in Solutions Consulting, Sales Engineering, or a similar customer-facing technical role.
- Strong understanding of IT and service team personas, service delivery workflows, operational pain points, and the systems those teams use.
- Experience conducting technical discovery, product demonstrations, workshops, and whiteboard sessions for technical and executive audiences.
- Ability to explain LLMs, AI agents, integrations, workflow design, data structures, permissions, and automation concepts.
- Familiarity with ITIL, service catalog design, SLA frameworks, and incident/request workflows.
- Experience with ITSM, ESM, ticketing, knowledge management, identity, or workflow automation tools.
- Background supporting displacement or migration conversations involving legacy enterprise software.
- Understanding of AI-powered automation, self-service experiences, or employee service delivery use cases.
- Comfort with modern sales and demo tooling and with creating scalable technical content.
- Curiosity about AI tools and emerging technologies, adaptability, intellectual curiosity, and a builder mentality.
Benefits
- Mental health, wellness, and fitness benefits
- Career coaching and support
- Inclusive family-building benefits
- Long-term savings or retirement plans
- In-office culinary options
- Office-centric hybrid schedule based in the London office, with standard in-office days Monday, Tuesday, and Thursday
Categories
Solutions Engineering
About Asana
Asana builds a work management platform that helps teams plan, track, and coordinate projects and goals, with AI-assisted features and integrations. It sells subscription-based SaaS used across functions from marketing to engineering. Founded in 2008 and headquartered in San Francisco, Asana is publicly traded on the NYSE and used by more than 170,000 organizations, including Accenture and Amazon.