Staff Software Engineer
ServiceNow7 days ago
Responsibilities
- Design, build, and own backend services for distributed telemetry streaming, processing, and storage.
- Build and maintain Kafka-based pipelines and components that feed ClickHouse.
- Own ClickHouse data modeling, query performance, partitioning, sort keys, materialized views, retention, and cost tuning.
- Deploy, scale, and operate services in production Kubernetes environments using Helm-based deployments.
- Own observability, including metrics, logs, tracing, and customer-impact-focused alerts.
- Resolve production incidents, participate in on-call, perform root-cause analysis, and operate against service level objectives.
- Build backend services and APIs, including API contracts, data models, and schema migrations.
- Contribute to analytics dashboards, funnels, exploration tools, and web or mobile capture SDKs.
- Lead complex multi-service designs across team boundaries and drive technical decisions to closure.
- Improve testing and automation coverage, conduct code reviews, write design documents and postmortems, and mentor engineers.
Requirements
- 8+ years of backend software engineering experience.
- 4+ years designing and operating distributed systems.
- 3+ years of production Kubernetes experience, including Helm and CI/CD.
- 3+ years of experience with Kafka or equivalent streaming and data pipelines.
- 3+ years of on-call and production ownership experience.
- Bachelor’s degree in computer science, software engineering, or a closely related technical field, or equivalent practical experience; a master’s degree may offset up to one year of experience.
- Strong production-scale backend development experience in Java, Python, Go, or equivalent.
- Hands-on experience building distributed systems for data streaming, processing, and storage.
- Solid SQL skills and experience with a columnar or analytical data store, including query optimization and physical data modeling.
- Demonstrated depth in incident response and customer escalations.
- Front-end capability with JavaScript or TypeScript and React or Angular.
- Preferred qualifications include ClickHouse or other OLAP/columnar-store experience, observability tooling, Flink or Spark, and web or mobile SDK instrumentation.
- Experience integrating LLM APIs, working with RAG pipelines, embedding stores, agent frameworks, AI-assisted debugging, and production safeguards is desired.
Benefits
- Regular employee position with a flexible work persona.
- Distributed work environment spanning Israel, India, and the Americas.
- ServiceNow may determine work-persona eligibility based on the employee’s assigned location and proximity to an office.
Tech Stack
AngularApache FlinkApache KafkaApache SparkClickHouseGoHelmJavaJavaScriptKubernetesPythonReactSQLTypeScript
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.