Solution Architect / Senior Solution Architect - PubSec - FedCiv
Salesforce1 day ago
Base Salary
$123k - $273k/yr
Responsibilities
- Serve as a trusted advisor and Salesforce product and platform authority for sophisticated enterprise customers.
- Lead customer discovery, requirements definition, architecture design, implementation guidance, and solution delivery across one or more workstreams.
- Define system architectures, identify gaps between current and desired states, and develop comprehensive solutions aligned with business outcomes.
- Lead discovery sessions, write user stories, create functional and system designs, and document business processes using diagrams and wireframes.
- Drive program vision and strategy, proactively resolve risks, and keep programs on track through review and correction of project direction and artifacts.
- Facilitate presentations, difficult conversations, customer expectation management, and negotiations with customers and third-party partners.
- Lead internal initiatives that grow the consulting practice and contribute to community knowledge, thought leadership, and standard methodologies.
- Travel approximately 25%, with exact requirements varying by customer.
Requirements
- At least 5 years of demonstrated experience on enterprise-level projects across the full lifecycle using waterfall and agile software development methodologies.
- Extensive experience configuring and customizing the Salesforce platform.
- Authority-level experience defining system architecture landscapes, identifying current-to-future-state gaps, and delivering comprehensive solutions.
- Experience leading discovery sessions, defining business requirements, writing user stories, and producing detailed system and functional designs.
- Experience documenting business processes and wire-framing system designs using process flow diagrams, UML, sequence diagrams, or similar tools.
- Strong presentation, written communication, verbal communication, problem-solving, collaboration, and stakeholder-management skills.
- Experience contributing to a large-scale or enterprise implementation with multiple workstreams.
- A degree or equivalent relevant experience, including applicable leadership, military, volunteer, extracurricular, or work experience.
- U.S. citizenship and agreement to complete a U.S. federal government Minimum Background Investigation for a Moderate Public Trust position.
- Preferred qualifications include agile delivery of high-value business outcomes, customer or partner success results, Salesforce certifications, consulting experience, public-sector client experience, Experience Cloud experience, Salesforce GovCloud or GovCloud Plus experience, and hands-on Service Cloud, OmniStudio, or Public Sector Solutions experience.
- Ability to acquire Public Trust Security Clearance or higher is required for the public-sector practice; prior HSPD-12 or other federal security adjudications are a plus.
Benefits
- Salesforce offers time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The position may include incentive compensation, equity, and other benefits depending on role eligibility; the stated salary range is base salary only.
- Travel is approximately 25%, varying by customer.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.