Base Salary
$98k - $163k/yr
Responsibilities
- Manage and resolve customer support tickets, escalations, troubleshooting requests, and follow-up activities.
- Investigate duplicate or failed orders and analyze data using SQL and Tableau to generate reports.
- Partner with customers, suppliers, and internal teams to resolve issues and improve support processes.
- Document support procedures and promote self-service capabilities.
- Support user onboarding, account management, access requests, customer verification, password resets, and account deactivation.
- Configure practice, location, and supplier accounts while following cybersecurity best practices.
- Validate system configurations and execute automated and manual test plans before onboarding and production releases.
- Develop Python/Selenium-based tests and troubleshoot system, data, and cross-product issues.
- Support system maintenance, data monitoring, and new product implementations.
Requirements
- Bachelor’s degree in computer science, information management, or another technical discipline, or equivalent experience.
- Typically requires 4+ years of relevant experience, including professional software development experience.
- At least 2 years of experience supporting web applications and prior L2-or-higher application support experience are required.
- Experience with Python, SQL, JavaScript, and preferably PostgreSQL; PHP experience is a plus.
- Experience with integration, functional, and automated testing, including DevOps practices and tools.
- Proficiency with Microsoft Office Suite, including above-average Microsoft Excel skills for dataset manipulation and analysis.
- Experience with AWS or Azure and AI tools is a plus.
- Healthcare industry experience, including EMR or practice management systems, is preferred.
- Strong communication, relationship-building, problem-solving, prioritization, and judgment skills are required.
Benefits
- Competitive base pay range of $98,000–$163,300, with potential annual bonus or long-term incentive opportunities.
- The ideal candidate is based in Chicago, Illinois, or surrounding areas.
- Requires 10–15% travel to other locations for team meetings.
- McKesson offers benefits as part of its Total Rewards program and is an equal opportunity employer.
Tech Stack
Categories
About McKesson
Welcome to the official LinkedIn page for McKesson Corporation. We're an impact-driven healthcare organization dedicated to “Advancing Health Outcomes For All.” As a global healthcare company, we touch virtually every aspect of health. Our leaders empower our people to lead with a growth mindset and deliver excellence for our customers, partners, and the wellbeing of people, everywhere. We work with biopharma companies, care providers, pharmacies, manufacturers, governments, and others to deliver insights, products and services that make quality care more accessible and affordable. Delivering better health outcomes for our employees, our communities, and our environment. Every day, we strive to inspire and enable people to reach their full potential. To learn more about how #TeamMckesson helps improve care in every setting, visit: https://bit.ly/3xadvB0