2 months ago
Responsibilities
- Identify and address customer technical needs and objections to support new sales and account expansion.
- Learn and apply the NiCE software portfolio to design solutions aligned with customer goals and contact center requirements.
- Evaluate the technical sustainability and feasibility of sales opportunities and RFPs.
- Support sales through business discussions, technical presentations, product demonstrations, technical benefits assessments, and business-value development.
- Act as a trusted technical advisor by understanding prospect environments, challenges, goals, and expected contact center deployment benefits.
- Facilitate pre-sales to implementation handoff through knowledge transfer, solution scoping, and detailed solution design documentation.
- Gather customer feedback and work with Product Management on the technical direction of the software portfolio.
- Provide technical knowledge transfer to the Sales team, newly hired solution engineers, and partners.
- Build and maintain internal and partner demo environments.
- Scope and build proofs of concept to validate solution performance in prospective customer environments.
- Maintain relationships with executive, financial, technical, and other decision-makers throughout sales cycles.
Requirements
- Broad knowledge of call center technologies, automatic call distributors, interactive voice response systems, workforce optimization, analytics, digital self-service, messaging, and social media platforms.
- Basic knowledge of IP telephony, SIP trunking, WebRTC, and cloud security.
- Exceptional written and verbal Japanese communication skills and intermediate written and verbal English communication skills at CEFR B2+ or IELTS 5.5+.
- Excellent interpersonal, analytical, quantitative, presentation, listening, and communication skills, including the ability to build credibility with executive audiences.
- Advantageous: 7+ years of non-sales-engineering sales experience in a software environment.
- Advantageous: experience with programming or scripting languages such as JavaScript or Python, including REST APIs.
- Advantageous: experience with ROI and business-case models and relating product capabilities to business benefits.
- Ability to manage competing priorities, work under time constraints, multitask, and maintain responsiveness in a fast-paced collaborative environment.
Benefits
- NiCE-FLEX hybrid work model with 2 days in the office and 3 days remote each week.
- Global, collaborative work environment with internal career opportunities across roles, disciplines, domains, and locations.
Tech Stack
Categories
Solutions Engineering
About NICE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.