2 months ago
Responsibilities
- Discover agency problems onsite and translate them into compliant, buildable solutions tied to mission outcomes.
- Design, configure, integrate, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon’s platform.
- Build with and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments.
- Own deployment, adoption, optimization, and ongoing success through production use.
- Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations.
- Measure adoption, workflow impact, and mission outcomes, then iterate based on results.
- Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Lead QBRs, mission reviews, strategic planning, and outcome-metric definition with agency stakeholders.
- Capture field intelligence, influence product roadmaps, and turn successful builds into reusable playbooks.
- Identify expansion opportunities and partner with Sales on account strategy.
- Maintain an onsite presence of approximately three to four days per week and support Sales-to-Post-Sales onboarding and handoff.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping production-ready automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
- Ability to configure products, write integration logic, and own technical builds, including use of AI-assisted development tools.
- Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams, senior stakeholders, command staff, and operational users.
- Ability to own outcomes in ambiguous, fast-changing environments and coordinate across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and follow security standards.
- Former law enforcement or military experience is preferred but not required.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public-safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off and paid parental leave for all.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work approximately three to four days per week in Port St. Lucie, Florida.
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.