Remediation Pod - Senior Solution Architect
Salesforce15 hours ago
London, United KingdomSenior
Responsibilities
- Lead technical assessments of Salesforce product configurations against intended use cases and identify gaps from out-of-the-box capabilities.
- Perform hands-on stabilization and reconfiguration of Agentforce Life Sciences components, including root-cause analysis of configuration failures.
- Provide configuration guidance to SI partners and delivery teams and conduct code reviews of AFLS customizations.
- Validate go-live acceptance criteria, resolve critical product-configuration defects, and document resolutions, decisions, and known issues.
- Assess high-risk accounts, support implementation blueprints and configuration guides, contribute product feedback, and support partner enablement.
Requirements
- 10+ years of experience architecting or implementing enterprise Salesforce solutions, including hands-on configuration and code review.
- Deep expertise in Agentforce Life Sciences for Customer Engagement or an equivalent Life Sciences/Health Cloud product suite.
- Strong root-cause analysis experience and experience stabilizing at-risk technical implementations.
- Salesforce Certified Administrator certification is required.
- Preferred qualifications include Salesforce Certified Technical Architect or Application Architect certification, SI partner coaching experience, and familiarity with agentic or AI capability validation in CRM.
Benefits
- Salesforce states that its benefits and resources support balance and personal well-being.
- The posting includes reasonable-accommodation support and an inclusive recruitment process.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.