3 months ago
San Francisco, CA, USAEntry Level / Mid Level
Base Salary
$100k - $190k/yr
Responsibilities
- Support customer engagements from discovery calls and demos through agent development, deployment, and ongoing customer communication.
- Build, maintain, monitor, debug, and iterate on customer agents throughout the full development lifecycle.
- Set up CI/CD and document best practices to accelerate future projects.
- Capture customer needs, prototype platform features, contribute to the codebase, and collaborate with product and platform teams.
- Serve as the primary point of contact for customers in a fast-paced environment.
Requirements
- At least 1 year of experience.
- Understanding of React, Python, tool calls, and APIs.
- Effective problem-solving and communication skills with interest or experience in customer-facing roles.
- Ability to rapidly context-switch, maintain a high quality bar, and adapt to feedback.
- Computer science, analytics, or consulting background strongly preferred.
Benefits
- Catered lunch daily
- Dinner stipend
- $500/month wellness and commuter benefit covering gym, fitness classes, and mental health
- 401(k) plan
- Medical, dental, and vision coverage
- San Francisco team-based role
About Giga
Giga builds and deploys AI support agents for large B2C enterprises, automating customer service across voice, chat, and email. The company sells enterprise software and managed AI agents to handle support and operations workflows, with named customers including DoorDash. Privately held and headquartered in San Francisco, it targets global enterprises and has raised a Series A to scale its platform.