about 2 hours ago
Paris, France or Dublin, IrelandMid Level / Senior
H1B Sponsor
Responsibilities
- Develop deep technical expertise as the product evolves.
- Investigate complex escalations and lead high-stakes technical calls.
- Run engaging office hours and deliver impactful learning sessions.
- Mentor the Global Support Engineering team to equip them for challenges.
- Partner with Engineering and Product to identify gaps and drive improvements.
- Become the go-to expert on Network Monitoring technologies.
- Build tooling and automations to streamline debugging and troubleshooting.
Requirements
- Self-driven problem solver with a focus on excellence and continuous learning.
- Strategic thinker with a client-centric approach to enhance customer experience.
- Independent and fast learner capable of adapting to new technologies.
- Collaborator and mentor who enjoys sharing knowledge and raising the technical bar.
- Expert in troubleshooting network-specific issues in containerized environments.
- Hands-on experience with Linux, Windows, and MacOS systems.
- Familiarity with CLIs, APIs, and configuration files like YAML/JSON.
Benefits
- Generous and competitive benefits.
- New hire stock equity (RSUs) and employee stock purchase plan.
- Continuous career development and pathing opportunities.
- Product training for in-depth understanding of the product.
- Best in breed onboarding process.
- Internal mentor and buddy program across departments.
- Friendly and inclusive workplace culture.