1 day ago
Paris, France or Dublin, IrelandMid Level
H1B Sponsor
Responsibilities
- Investigate complex technical escalations and lead high-stakes customer calls to resolve critical issues.
- Develop deep expertise in Datadog Network Monitoring, including Network Device Monitoring, SNMP, Cloud Network Monitoring, and Network Path.
- Run office hours, deliver learning sessions, and mentor the Global Support Engineering team.
- Partner with Engineering and Product to identify gaps, drive platform improvements, and advocate for customers.
- Build tooling, sandboxes, and automations to streamline debugging and troubleshooting.
Requirements
- Demonstrated expertise troubleshooting network-specific issues and navigating containerized environments.
- Hands-on system-level troubleshooting and administration experience across Linux, Windows, and macOS, including processes, services, networking, file systems, kernels, and eBPF.
- Familiarity with command-line interfaces, APIs, and YAML or JSON configuration files.
- Ability to solve complex technical problems independently, collaborate effectively, mentor others, and maintain a client-centric approach.
- Computer science or engineering major is a bonus qualification.
- Experience with Zendesk, Jira, Confluence, Datadog, or similar observability platforms is preferred.
Benefits
- Hybrid workplace with office culture focused on collaboration and work-life harmony.
- Competitive benefits, new-hire stock equity through RSUs, and an employee stock purchase plan.
- Continuous career development, product training, and career pathing opportunities.
- Best-in-breed onboarding plus internal mentor and buddy programs.
- Friendly and inclusive workplace culture.
Tech Stack
Categories
Solutions Engineering
About Datadog
Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.