2 months ago
Dublin, IrelandMid Level
H1B sponsor
Responsibilities
- Lead technical validation for mid-market IT and service team opportunities from discovery through proof, demonstration, and close.
- Map request intake, approvals, triage, fulfillment, coordination, and knowledge-sharing workflows to Asana Service Management.
- Translate customer pain points into solution designs and business value narratives for IT leaders, service owners, and stakeholders.
- Conduct technical discovery, whiteboard sessions, workshops, and tailored product demonstrations.
- Advise customers on solution architecture, integrations, administration, and deployment approach.
- Partner with Account Executives, Customer Success Managers, Product, Product Marketing, and Solutions Engineers on customer and expansion opportunities.
- Create repeatable demo assets, solution patterns, technical collateral, feedback loops, and field enablement materials.
- Communicate customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership.
- Help customers evaluate AI, workflow automation, and modern service delivery approaches.
Requirements
- At least 3 years of experience in Solutions Consulting, Sales Engineering, or a similar customer-facing technical role.
- Strong understanding of IT and service team personas, service delivery workflows, operational pain points, and the systems these teams use.
- Ability to conduct technical discovery, product demonstrations, workshops, and whiteboard sessions for technical and executive audiences.
- Ability to explain LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation concepts clearly.
- Familiarity with ITIL, service catalog design, SLA frameworks, and incident/request workflows.
- Experience with tools in ITSM, ESM, ticketing, knowledge management, identity, or workflow automation categories.
- Background supporting displacement or migration conversations involving legacy enterprise software.
- Understanding of AI-powered automation, self-service experiences, or employee service delivery use cases.
- Comfort with modern sales and demo tooling and creating scalable technical content.
- Curiosity about AI tools and emerging technologies, adaptability, intellectual curiosity, collaboration skills, and a builder mentality.
Benefits
- Office-centric hybrid schedule based in Dublin, with standard in-office days Monday, Tuesday, and Thursday; work-from-home options vary on Wednesday and Friday.
- Mental health, wellness, and fitness benefits.
- Career coaching and support.
- Inclusive family-building benefits.
- Long-term savings or retirement plans.
- In-office culinary options.
Categories
Solutions Engineering
About Asana
Asana is the work management platform for human + AI collaboration. We help organizations bring people, processes, and AI together to plan, track, and deliver work with clarity and speed. Powered by the Work Graph®, Asana gives teams the context and control they need to stay aligned, keep work moving, and scale impact. AI handles the busywork while humans stay in the loop to guide decisions and drive the business forward. More than 170,000 organizations — including Accenture, Amazon, Anthropic, Morningstar, and Suzuki — run their most critical work on Asana. For more information, visit www.asana.com.