1 day ago
Remote, United StatesSenior
Responsibilities
- Lead, coach, and mentor a team of software engineers delivering customer professional-services projects.
- Develop and configure ServiceNow customizations based on functional and technical requirements.
- Perform advanced troubleshooting and root-cause analysis for ServiceNow platform issues.
- Troubleshoot and resolve ITSM, HAM, SAM, portal, and other ServiceNow module and integration issues.
- Support and maintain ServiceNow modules and integrations with external systems.
- Collaborate with stakeholders and end users to understand requirements and deliver ServiceNow solutions.
- Participate in platform upgrades, cloning, patching, and performance-optimization initiatives.
- Follow ServiceNow development and configuration best practices.
- Document technical solutions, workflows, and issue resolutions.
- Perform deployments.
Requirements
- Experience with ServiceNow SAM/HAM.
- Certified System Administrator certification.
- Certified Application Developer or CIS-ITSM certification.
- Ability to develop and configure ServiceNow solutions using functional and technical requirements.
- Ability to troubleshoot platform issues and integrations and perform root-cause analysis.
- Ability to lead, coach, and mentor software engineers.
Benefits
- Official ServiceNow training and support toward multiple certifications.
- Professional growth opportunities and guidance on complex customer projects.
- Healthy work-life balance and a collaborative, inclusive workplace.
- Equal opportunity and affirmative-action employment practices with disability accommodations available.
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.