3 months ago
Base Salary
$89k - $205k/yr
Responsibilities
- Provide front-line technical support to engineering teams through Slack and customer calls.
- Support customers through technical onboarding from initial setup to working implementation.
- Escalate issues to core engineering with sufficient context and own the resolution loop through closure.
- Identify product gaps, bugs, and recurring feature requests and communicate them to engineering.
- Serve as a technical thought partner and extended team member for customers.
- Build tools and automations and use AI to accelerate troubleshooting and reduce time to resolution.
- Investigate code and logs, solve problems before escalation where possible, and communicate with technical accuracy and empathy.
Requirements
- A computer science degree or 3+ years of experience in solutions engineering, customer engineering, implementation, technical consulting, or developer support.
- Strong technical foundations in APIs, integrations, and modern software architectures.
- Ability to investigate code and logs and solve problems beyond the surface level.
- Ability to understand customer needs, ask effective follow-up questions, and identify underlying issues.
- Clear communication skills with audiences ranging from junior engineers to VPs of Engineering.
- Strong pattern recognition and the ability to proactively surface recurring problems.
- Experience with APIs, integrations, developer tools, or enterprise software is preferred.
- Familiarity with AI-native products, agent-based systems, or workflow automation is preferred.
Benefits
- Competitive salary and equity.
- Medical, dental, and vision insurance.
- Free lunch on in-office days, Monday, Tuesday, and Thursday.
- 401(k) with company match, commuter benefits, and HSA.
- Up to four weeks of paid time off.
- Team socials and retreats.
- Hybrid work arrangement with in-office days on Monday, Tuesday, and Thursday.
Categories
Solutions Engineering
