Implementation Operations Engineer – AI Solutions
Komodo Health2 months ago
Remote, United StatesMid Level
H1B sponsor
Responsibilities
- Own end-to-end implementation operations, including customer onboarding, recurring data deliveries, production workflows, and operational support.
- Support AI-enabled implementations and onboarding in partnership with technical and cross-functional teams.
- Execute and validate production deliveries for data quality, timeliness, documentation, and customer impact.
- Collaborate with Product, Engineering, DPQ, Customer Success, and Technical Engagement to resolve issues and deliver customer outcomes.
- Use GenAI tools and AI capabilities to accelerate research, troubleshooting, documentation, coding, workflow analysis, and implementation activities.
- Drive automation, documentation, and process improvements that reduce manual effort and make operations more scalable and reliable.
- Contribute to AI and Implementation Operations playbooks, documentation, and repeatable operating processes.
Requirements
- Strong SQL and data fundamentals for investigating data, validating outputs, and troubleshooting delivery workflows.
- Curiosity and aptitude to learn AI technologies and AI-enabled implementation workflows.
- Experience working with APIs, cloud platforms, or modern data ecosystems.
- Strong ownership, communication, and stakeholder management skills across technical and non-technical partners.
- Comfort working through ambiguity, learning new systems, and taking initiative to solve problems.
- Preferred experience with Snowflake, AWS, Python, or Airflow.
- Preferred healthcare or life sciences industry experience.
- Preferred SaaS implementation or technical onboarding experience.
- Familiarity with GenAI tools and AI-enabled workflows is preferred.
- Ability to use GenAI thoughtfully with appropriate judgment, validation, and data-handling practices.
Benefits
- Hybrid work model with hubs in San Francisco, New York City, and Chicago; some roles may be performed remotely or near a hub.
- Flexible in-office rhythms for hub-based employees.
About Komodo Health
Komodo Health builds a healthcare data platform and analytics applications, anchored by its Healthcare Map of de-identified U.S. patient journeys. Life sciences companies, payers, providers, and public health teams use its SaaS tools and services to study treatment patterns, size markets, and identify gaps in care. Founded in 2014 and headquartered in New York, the company is privately held.