3 months ago
Base Salary
$114k - $195k/yr
Responsibilities
- Identify post-sales growth opportunities, partner with Account Management, and drive GPV and feature adoption.
- Educate merchants, partners, and internal teams on Cash App Pay and Afterpay features and deliver quarterly technical reviews.
- Partner with Solutions Engineering on pre-sales to post-sales handoffs and expansion opportunities.
- Collaborate with Account Management, Sales, Solutions Engineering, Product, and Engineering on technical and operational solutions.
- Represent merchant needs to Product and Engineering and frame feature requests by commercial impact.
- Manage new product lifecycles and facilitate merchant adoption.
- Monitor integration health through KPI-based health checks, root-cause analysis, preventative measures, and standardization.
- Analyze and resolve integration issues on merchant websites and in-store terminals using HTML, CSS, and JavaScript.
- Maintain integration documentation and participate in merchant health reporting, portfolio reviews, and KPI performance measurement.
- Share challenges and blockers with other Technical Account Managers through stand-ups and status calls.
- Participate in an on-call incident response rotation, including SLA adherence, end-to-end incident management, RCA delivery, and senior leadership communication.
- Use AI and automation tools to improve merchant analysis, issue detection, documentation, and portfolio management.
Requirements
- Senior-level experience in account management, customer success, or a client-facing technical role in payments, fintech, or e-commerce.
- Hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development.
- Experience managing and growing enterprise accounts, identifying expansion opportunities, and driving commercial outcomes.
- Understanding of payments infrastructure, APIs, integrations, and e-commerce platforms.
- Proficiency in JavaScript, HTML, and CSS, including debugging integrations across e-commerce and POS platforms.
- Ability to use SQL for data analysis and troubleshooting.
- Experience with Datadog or SumoLogic for proactive issue detection and portfolio health oversight.
- Familiarity with environments, testing, release management, and deployments.
- Strong commercial acumen and ability to balance client advocacy with company objectives.
- Experience engaging C-suite and VP-level stakeholders and translating technical insights into business recommendations.
- Strong written and verbal communication skills.
- Practical professional experience using AI tools and critically evaluating AI-generated outputs.
- Experience with BNPL, payment processing, or merchant acquiring is a plus.
- Background in incident management is a plus.
Benefits
- Remote work is available in countries where Cash App operates.
- Medical insurance is offered.
- Flexible time off is offered.
- Retirement savings plans are offered.
- Modern family planning benefits are offered.
Tech Stack
Categories
Solutions Engineering
About Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.