GTM AI Engineer
Customer.ioBase Salary
$140k - $170k/yr
Responsibilities
- Take AI agents from working prototypes to production by writing evaluations, hardening prompts and tool definitions, and refactoring scaffolding into production-quality code.
- Instrument tracing, logging, and monitoring across the agent fleet to identify regressions early.
- Build and maintain deployment pipelines on the Google Cloud stack, including environment parity and release hygiene.
- Own how agents read from and write to databases safely and at scale.
- Monitor production agent behavior, triage issues, and deliver continuous reliability and usability improvements.
- Partner with the GTM AI team so agent builders can focus on zero-to-one development while this role owns scale and reliability.
Requirements
- At least four years of experience in software engineering, platform/infrastructure engineering, or a similarly technical role, ideally at a B2B SaaS company.
- Daily terminal use and familiarity with a GitHub pull-request and deployment workflow.
- Cloud hosting experience with Kubernetes, virtual machines, or equivalent; Google Cloud experience is strongly preferred.
- Experience with agent interactions with and edits to databases, including hands-on database administration.
- Familiarity with LLM-based application development, prompt engineering, tool or function calling, evaluations, and modern agent frameworks.
- Ability to prompt AI tools, critically review their output, and direct them to quality-assure their own work.
- Ability to iterate quickly while maintaining consistency and scalability.
- Willingness to challenge existing technical decisions and propose concrete improvements.
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for the employee and family
- 16 weeks of paid parental leave
- Unlimited PTO
- Remote-work and wellness stipends
- Professional development budget
Tech Stack
Categories
About Customer.io
Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships. Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications. Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day. Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.