GTM AI Engineer
Customer.io3 months ago
Remote, AmericasMid Level
Base Salary
$140k - $170k/yr
Responsibilities
- Take AI agents from working prototypes to production by writing evaluations, hardening prompts and tool definitions, and refactoring scaffolding into production-quality code.
- Instrument tracing, logging, and monitoring across the agent fleet to identify regressions early.
- Build and maintain deployment pipelines on the Google Cloud stack, including environment parity and release hygiene.
- Own how agents read from and write to databases safely and at scale.
- Monitor production agent behavior, triage issues, and deliver continuous reliability and usability improvements.
- Partner with the GTM AI team so agent builders can focus on zero-to-one development while this role owns scale and reliability.
Requirements
- At least four years of experience in software engineering, platform/infrastructure engineering, or a similarly technical role, ideally at a B2B SaaS company.
- Daily terminal use and familiarity with a GitHub pull-request and deployment workflow.
- Cloud hosting experience with Kubernetes, virtual machines, or equivalent; Google Cloud experience is strongly preferred.
- Experience with agent interactions with and edits to databases, including hands-on database administration.
- Familiarity with LLM-based application development, prompt engineering, tool or function calling, evaluations, and modern agent frameworks.
- Ability to prompt AI tools, critically review their output, and direct them to quality-assure their own work.
- Ability to iterate quickly while maintaining consistency and scalability.
- Willingness to challenge existing technical decisions and propose concrete improvements.
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for the employee and family
- 16 weeks of paid parental leave
- Unlimited PTO
- Remote-work and wellness stipends
- Professional development budget
Tech Stack
Categories
About Customer.io
Customer.io builds a customer engagement and messaging platform for product and marketing teams to create automated, data-driven campaigns across email, SMS, push, and in-app channels. It operates as a SaaS subscription with integrations and real-time behavioral data routing. Founded in 2012 and headquartered in Portland, Oregon, it is used by more than 9,000 companies and delivers billions of messages for startups and global brands.