Responsibilities
- Drive adoption of Tencent Cloud products by identifying customer needs and presenting product-specific solutions.
- Guide, train, and enable internal business teams and external partners on Tencent Cloud products and best practices.
- Track, monitor, and lead team efforts to resolve customer issues involving Tencent Cloud security and performance products.
- Lead customer-facing proof-of-concept projects, implementations, demonstrations, and related initiatives.
- Coordinate international customer initiatives and programs across technical teams and geographic locations.
- Clarify requirements, build partner relationships, design features, and identify and mitigate cross-team risks.
- Work with engineering teams to implement tools supporting team and business processes.
Requirements
- 8+ years of relevant experience.
- Bachelor's degree in Computer Science, Engineering, Management Information Systems, or a related field, or equivalent.
- Fluency in both English and Chinese.
- Experience in a customer-facing information technology role, preferably as a Solution Engineer, Solution Architect, Product Specialist, or Technical Project Manager.
- Familiarity with cloud security, content delivery technology, security event management, compliance, and site performance.
- Knowledge of project management concepts and techniques.
- Knowledge of implementation concepts involving web development, IT systems, or security practices.
- Reasonably deep knowledge of internet networking, including IP, DNS, routing, HTTP, TCP, or web architecture.
- Ability to communicate effectively and build trusting relationships with customers, partners, and other stakeholders.
Benefits
- Approximately 10% travel is required.
- Opportunity to work with global teams and international customers.
Tech Stack
Categories
About Tencent
Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained. Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe. Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth. Tencent has been listed on the Stock Exchange of Hong Kong since 2004.