1 day ago
Base Salary
$120k - $150k/yr
Responsibilities
- Guide assigned customers through onboarding within 30 days of signing and verify onboarding in internal monitoring tools.
- Ensure customers upgrade to the most recent version of LucidLink products.
- Advise customers on APIs, SDKs, integrations, distributed storage, cloud architecture, identity and access, migration, and business continuity.
- Diagnose complex technical issues, minimize avoidable support escalations, and involve additional help when appropriate.
- Own technical relationships with strategic accounts and provide customer training for technical and executive audiences.
- Maintain renewal and expansion tracking while identifying renewal risk and expansion opportunities.
Requirements
- Experience guiding technical customers toward suitable integration approaches using APIs, SDKs, and integrations.
- Strong understanding of distributed storage and cloud architecture, including metadata and data separation, caching, and encryption trade-offs.
- Practical fluency with SSO, 2FA, and role-based permissions.
- Methodical troubleshooting skills and the ability to manage complex or sensitive technical issues under pressure.
- Ability to teach technical material clearly and adapt explanations for engineers and executives.
- Ability to own customer relationships, recognize commercial opportunities, and manage a book of renewals.
- Ability to scope migration and business-continuity plans according to customer infrastructure and risk tolerance.
Benefits
- Flexible PTO, stock options, and full health coverage are offered.
- The role may be hired in the UK or on the US East Coast and requires supporting customers across multiple time zones and geographies.
- The company offers a remote workforce across North America, Europe, and Australia.
Categories
Solutions Engineering
About LucidLink
LucidLink builds a cloud file-streaming platform that gives distributed and creative teams instant, secure access to large files without downloads or VPNs. The subscription-based service spans streaming from existing storage, on-site acceleration, web/mobile access, and developer APIs with zero-knowledge encryption. Founded in 2016 and headquartered in San Francisco, the privately held company counts Adobe, Spotify, Warner Bros, and Paramount as customers and has received an Engineering, Science & Technology Emmy Award.