Sr Staff Software Engineer
ServiceNow7 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead CI/CD pipeline enablement, release automation, developer throughput improvements, and merge guidance.
- Own the Application Rating Tool and observability infrastructure, including centralized engineering dashboards and actionable metrics.
- Establish scalable testing patterns across frameworks and applications built on Karuna.
- Build and maintain an AI-powered initial triage agent for first-line engineering support.
- Own the cross-team platform roadmap and architect batch API strategies to avoid rate limits and improve reliability.
- Build and iterate on the Pod Coach / Scrum Master agent and lead MCP integration, communications, demos, and governance.
- Lead shift-left performance engineering for client, API, page-load, and application workloads.
- Own performance tooling, reporting infrastructure, test-data strategy, and result-triage workflows.
- Provide technical leadership and mentorship, set engineering standards, improve code quality, and promote AI-assisted engineering workflows.
- Partner with engineering managers and cross-functional teams to align roadmaps, milestones, delivery, and operational health.
Requirements
- 12+ years of software engineering experience in a high-traffic, cloud-based environment, including at least three years in a senior or staff-level individual contributor role.
- Strong proficiency in Java, JavaScript, and/or Python, with understanding of distributed systems, concurrency, and scalable service design.
- Deep hands-on experience with CI/CD platforms such as Jenkins or GitHub Actions, including pipeline design, build optimization, and release automation.
- Expert-level knowledge of Kubernetes and container orchestration, including operating and debugging services on Kubernetes clusters.
- Strong observability and monitoring experience with Grafana, Prometheus, OpenTelemetry, or equivalent technologies, including dashboards, alerts, and SLO/SLI frameworks.
- Experience building and operating developer productivity or internal platform tooling.
- Understanding of performance engineering, load testing, API latency profiling, page-load optimization, and shift-left testing.
- Experience applying AI/ML or agentic AI to engineering workflows; MCP, A2A, or AI-native development platform experience is preferred.
- Ability to collaborate across functions, influence partner organizations, lead governance forums, and drive alignment without direct authority.
- Familiarity with the ServiceNow platform is preferred.
- Experience leveraging or critically evaluating AI for work processes, decision-making, problem-solving, workflow automation, or analysis.
Benefits
- Flexible work persona with distributed-work flexibility; the role is listed as regular employment in the APAC region.
- ServiceNow provides an accessible and inclusive application process, including reasonable accommodations.
- ServiceNow is an equal opportunity employer.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.