Senior Solution Architect - Agentforce Contact Center
InformaticaBase Salary
$150k - $273k/yr
Responsibilities
- Serve as a strategic advisor and platform expert for large, complex PACE enterprise customers using Agentforce Contact Center.
- Lead customer engagement workstreams, discovery sessions, requirements definition, user stories, system designs, and business process documentation.
- Define system architecture landscapes, identify gaps between current and desired states, and deliver comprehensive, maintainable solutions.
- Guide customers and colleagues in rationalizing and deploying emerging technologies, including agentic delivery and AI toolchains.
- Manage risks, customer expectations, difficult conversations, third-party coordination, and end-to-end issue resolution.
- Review project and program direction, approaches, and artifacts to keep implementations on track.
- Present and facilitate complex concepts for stakeholders ranging from technical teams to C-suite executives.
Requirements
- Extensive experience configuring and customizing Agentforce Contact Center.
- Experience driving agentic delivery and working with AI toolchains such as Claude, Cursor, and Elements Cloud.
- Expert-level experience defining system architecture landscapes, identifying gaps, and delivering solutions tied to business outcomes.
- Experience leading discovery, defining business requirements, writing user stories, and producing detailed system and functional designs.
- Experience documenting business processes and wire-framing system designs using process flow diagrams, UML, and sequence diagrams.
- Strong presentation, written, verbal communication, listening, problem-solving, and stakeholder-management skills.
- Experience with large-scale or enterprise implementations involving multiple workstreams.
- Bachelor’s degree or foreign equivalent in technology, engineering, or a related quantitative discipline is preferred; equivalent demonstrable work experience in lieu of a degree will be considered.
- Proven results delivering high-value business outcomes using an agile approach and leading customer or partner success stories are preferred.
- Relevant Salesforce certifications and accreditations and consulting experience are preferred.
Benefits
- Travel up to 50%.
- Benefits include time-off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- Base salary is stated separately from bonus, incentives, equity, and benefits.
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com