Neara

Customer Success Engineer

Neara
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2 days ago
Tokyo, JapanMid Level

Responsibilities

  • Design automation-first delivery workflows for large datasets.
  • Unite and reconcile GIS, LiDAR, and non-spatial data to improve client reporting accuracy.
  • Build reports and dashboards and tailor the Neara Platform to client requirements.
  • Configure client projects and integrate the Neara platform with Japanese utility systems.
  • Detect and remediate inaccuracies in digital models.
  • Partner with engineering and product teams on platform improvements and Japanese localisation.
  • Analyze client requests and delivery or pre-sales issues and identify implementation value opportunities.
  • Prepare technical documentation for commercial teams and Japanese utility research groups.
  • Mentor and train new team members as the Japan team grows.

Requirements

  • Relevant university degree, ideally in Electrical or Civil Engineering, Geography/GIS, Computer Science, Physics, Mathematics, or a related field.
  • Business-level or native Japanese with technical writing and customer-facing communication skills.
  • Professional working proficiency in English.
  • Experience with GIS/CAD geoprocessing and/or LiDAR.
  • Experience with FME and databases; familiarity with ESRI and Japanese utility GIS or asset-management platforms is highly regarded.
  • Proven coding experience in at least one programming language and professional experience implementing scalable solutions.
  • Experience with cloud-based software.
  • At least three years of experience in GIS, engineering, implementation, or technical delivery roles.
  • Experience supporting Japanese utility transmission or distribution infrastructure projects is highly preferred.
  • Experience with system implementations, integrations, and technical project delivery is highly regarded.
  • Familiarity with Japanese design or engineering standards and line design tools such as PLS-CADD is beneficial.
  • Ability to work carefully with spatial reasoning, 2D and 3D data, complex technical delivery, and cross-cultural collaboration.
  • Must have current and unrestricted rights to work in Japan.

Benefits

  • Remote working in Japan with travel to customers and the team in Tokyo.
  • Long-term career development and growth opportunities as an early member of the Japan team.
  • Meaningful work supporting safer and more resilient power infrastructure.
  • Access to global expertise, training, and regular travel to customers and Neara offices in Sydney, London, and the US.
  • Supportive and collaborative colleagues and the stability of a well-funded international company.

Categories

Solutions Engineering
Neara

About Neara

201-500 employees
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