11 months ago
Delhi, IndiaSenior
Responsibilities
- Deliver an exceptional pre-sales customer experience and provide technical expertise throughout the sales process
- Understand customer needs, guide AI strategy, identify high-value use cases, and recommend architectural patterns
- Demonstrate ChatGPT business solutions through demos, use-case scoping, and proofs of concept
- Address initial security and compliance questions, provide relevant resources, and escalate complex requirements
- Create and maintain documentation, guides, and FAQs based on recurring pre-sales questions
- Develop customer relationships during evaluation and purchasing, advocate for customers, and relay feedback to product teams
- Collaborate with Sales and GRC teams to provide a seamless pre-sales experience
Requirements
- 7+ years of experience in a Solutions Engineer or similar role, preferably supporting large global organizations and technical enterprise products
- Track record of delivering and scaling an exceptional pre-sales customer experience
- Experience providing higher-level security and compliance support for technical B2B SaaS products
- Thorough understanding of IT security principles and customer requirements
- Exceptional presentation and communication skills, particularly with executives and leaders
- Strong problem-solving, prioritization, context-switching, and multi-project ownership abilities
- Commitment to the safe and ethical evolution of AI
Benefits
- Hybrid work model with 3 days in the office per week
- Role based in Delhi, Mumbai, or Bangalore
- Relocation assistance for new employees
Categories
Solutions Engineering
About OpenAI
OpenAI builds and deploys large-scale AI models and tools—including ChatGPT, GPT-4–class models, DALL·E, and Whisper—sold via APIs and enterprise subscriptions to developers and businesses. It monetizes through usage-based API pricing and ChatGPT Plus/Team/Enterprise, and also reaches customers via Microsoft’s Azure OpenAI Service. Founded in 2015 and headquartered in San Francisco, it operates as a private partnership.