Responsibilities
- Deliver an exceptional pre-sales customer experience and provide technical expertise throughout the sales process
- Understand customer needs, guide AI strategy, identify high-value use cases, and recommend architectural patterns
- Demonstrate ChatGPT business solutions through demos, use-case scoping, and proofs of concept
- Address initial security and compliance questions, provide relevant resources, and escalate complex requirements
- Create and maintain documentation, guides, and FAQs based on recurring pre-sales questions
- Develop customer relationships during evaluation and purchasing, advocate for customers, and relay feedback to product teams
- Collaborate with Sales and GRC teams to provide a seamless pre-sales experience
Requirements
- 7+ years of experience in a Solutions Engineer or similar role, preferably supporting large global organizations and technical enterprise products
- Track record of delivering and scaling an exceptional pre-sales customer experience
- Experience providing higher-level security and compliance support for technical B2B SaaS products
- Thorough understanding of IT security principles and customer requirements
- Exceptional presentation and communication skills, particularly with executives and leaders
- Strong problem-solving, prioritization, context-switching, and multi-project ownership abilities
- Commitment to the safe and ethical evolution of AI
Benefits
- Hybrid work model with 3 days in the office per week
- Role based in Delhi, Mumbai, or Bangalore
- Relocation assistance for new employees
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About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.