9 days ago
Remote, Worldwide or Tokyo, JapanMid Level
H1B Sponsor
Responsibilities
- Guide customers through onboarding, deployment, adoption, and optimization of Microsoft cloud solutions.
- Provide consultative technical guidance across multiple interconnected Microsoft solution areas.
- Identify and remove deployment blockers, mitigate risks, and accelerate customer time-to-value.
- Collaborate with FastTrack Architects, Customer Success teams, Engineering, Product Groups, partners, and field teams.
- Connect identity, security, compliance, endpoint, productivity, and agent-based solutions into secure AI deployment strategies.
- Share best practices, improve playbooks, create reusable guidance, and drive operational excellence.
- Bring customer and field insights into engineering and product improvement discussions.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field plus 4+ years of relevant technical consulting, IT administration, support, project management, customer success, or IT customer-facing experience, or equivalent experience.
- Business proficiency in Japanese is required.
- Level-400 depth of specialization in either Security or Copilot is expected.
- Preferred qualifications include a bachelor's degree and 8+ years of relevant experience, or equivalent experience.
- 3+ years of experience managing projects involving cloud, infrastructure, or Microsoft platforms is preferred.
- 4+ years of project management experience is preferred.
- 2+ years of relationship management or customer success experience is preferred.
- 3+ years of IT-related customer-facing experience is preferred.
- Business-level English is preferred.
Categories
Solutions Engineering
About Microsoft
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.