2 months ago
Toronto, CanadaSenior
Responsibilities
- Partner with Solutions Engineers as a technical expert and escalation point for complex sales opportunities
- Scope technical requirements, write responses, and present technical solutions
- Engage prospective and current customers to understand technical challenges, business goals, and integration needs
- Design, document, and present solutions involving integrations, security, data exchange, and implementation
- Assess and mitigate risks that could affect technical wins or successful solution delivery
- Transfer technical knowledge between sales opportunity teams and implementation teams
- Create reusable technical enablement materials and respond to internal requests for technical information
- Collaborate with Implementation, Sales, Product Management, and subject matter expert teams to close information gaps
Requirements
- Experience in education technology, particularly LMS administration or integration, with deep Brightspace knowledge required
- Experience in technical sales, consulting, or a similar client-facing role
- Familiarity with enterprise software sales processes and prior sales support experience is an asset
- Understanding of LMS ecosystems and integration needs, including systems of record, authentication, third-party tools, data transfers, databases, BI tools, and enterprise data warehouses
- Ability to interpret and respond to technical requirements, gather client requirements, and write statements of work is an asset
- Strong verbal, written, presentation, problem-solving, organizational, and analytical skills
- Ability to work collaboratively with sales, services, product, implementation, and other internal teams
- Ability to work remotely with a distributed team and travel occasionally
- Background in higher education, K-12, or corporate learning is an asset
Benefits
- Flexible work arrangements and remote work with occasional travel
- Learning and growth opportunities
- Tuition reimbursement of up to $4,000 CAD through the SkillsWave Program
- Two paid days off for SkillsWave-related exams or final assignments
- Mental health services, EFAP program, financial planning, and employee wellbeing support
- Retirement planning and competitive benefits package
- Two paid volunteer days
- Home internet reimbursement and wellness reimbursement
- Employee referral program, employee recognition, and social events
- Dog-friendly office spaces at headquarters in Kitchener, Winnipeg, Vancouver, and Melbourne
Categories
Solutions Engineering
About D2L
D2L builds Brightspace, a cloud-based learning management system and related tools for K–12 schools, universities, and corporate training teams. It sells its platform and services by subscription, adding analytics, accessibility, content authoring, and mobile learning. Founded in 1999 and headquartered in Kitchener, Ontario, D2L is a public company listed on the Toronto Stock Exchange.