about 5 hours ago
Responsibilities
- Resolve complex developer cases involving multi-product architectures and ISV integration designs.
- Serve as a technical link between Developer Support and ISV Partnerships.
- Join customer calls to advise on architecture and resolve issues beyond standard support scope.
- Partner with Product Management to advocate for customer needs and influence the product roadmap.
- Act as a trusted technical advisor for key accounts in critical situations.
- Coach Senior DSEs on complex technical cases and customer handling.
- Build and maintain core resources like runbooks and training materials.
- Lead technical reviews and team learning sessions to address skills gaps.
Requirements
- 8+ years in technical support, developer relations, solutions engineering, or software development.
- BA/BS/MS in Computer Science, Software Engineering, or equivalent experience.
- Broad experience across multiple cloud platforms (Azure, AWS, GCP) and containerization.
- Expert-level understanding of OAuth 2.0, OpenID Connect, and SAML.
- Hands-on experience with enterprise-scale SCIM and schema design.
- Fluent in at least one statically typed language and one dynamically typed language.
- Deep understanding of the software development lifecycle.
- Clear and adaptable communication style.
Benefits
- Health, dental, and vision insurance.
- RRSP with a match and healthcare spending.
- Telemedicine and paid leave, including PTO and parental leave.
- Immersive in-person onboarding experience.