1 day ago
Toronto, Canada +3 moreStaff+
Responsibilities
- Lead highly complex customer engagements and deliver secure, resilient, AI-enabled Azure solutions.
- Advise C-suite leaders and technical decision-makers on technology strategy, Microsoft capabilities, and business transformation.
- Deliver proactive and reactive support, including education workshops, assessments, tailored guidance, onsite services, and critical-incident troubleshooting.
- Identify and manage Azure goals and opportunities to improve customer solution health, performance, availability, adoption, and consumption.
- Coordinate with support, account, product engineering, partner, and other stakeholder teams to improve the customer experience.
- Lead technical communities, mentor talent, develop intellectual property, improve delivery processes, and represent Microsoft's technology vision.
- Participate in on-call rotations for critical incidents affecting Support for Mission Critical customers.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and 7+ years of relevant experience, or equivalent experience.
- Preferred: bachelor's degree and 12+ years of relevant experience, or master's degree and 8+ years of relevant experience, or equivalent experience.
- 6+ years of customer-facing experience and 6+ years of experience leading technical projects.
- Cloud technical certification, such as Azure, Amazon Web Services, Google, or security certification.
- Subject-matter expertise in at least two Azure IaaS areas, including Azure PaaS, AVD, networking, compute, or high availability and disaster recovery.
- Experience with systems management, network operations, software support, IT consulting, or related roles.
- Ability to manage critical customer issues, build strategic customer relationships, lead projects, communicate effectively, and work across technical and executive audiences.
- Ability to meet Microsoft, customer, and government security screening requirements and pass the Microsoft Cloud Background Check.
Benefits
- Typical base pay range is CAD $128,000–$222,400 per year.
- The position is open for a minimum of five days, with applications accepted on an ongoing basis until the role is filled.
- The role may require onsite customer presence and participation in on-call rotations.
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.